Attachments

 

Ordinary Meeting

 

Wednesday,  11 February, 2009

at 6:30pm

 

 

 

 

 

 

 

 

 

 


Hornsby Shire Council

Attachments

 

 

TABLE OF CONTENTS

 

    

General Manager's Division

2        GM2/09              Review of Internal Audit Plan 2008/2009 (as at 31/12/2008)

Attachment 1: ... Internal Audit Plan 2008/09 - Schedule

Corporate and Community Division

3        CC1/09                Proposed formation of the Hornsby Arts Reference Committee

Attachment 1: ... Hornsby Arts Reference Committee - Draft Terms of Reference

4        CC2/09                2008/09 Management Plan and Budget Review - December 2008 Quarter

Attachment 1: ... December 2008 - 2nd Quarter Review

5        CC3/09                Draft Disability Discrimination Act Action Plan

Attachment 1: ... Draft Disability Discrimination Act Action Plan for Public Exhibition

6        CC4/09                Social Plan Report Card:  October - December 2008

Attachment 1: ... Social Plan Report Card - October to December 2008

7        CC5/09                November/December 2008 Investment and Borrowing Report

Attachment 1: ... November 2008 Council Investment Report

Attachment 2: ... December 2008 Council Investment Report

Attachment 3: ... HSC Borrowings Schedule as at 31 December 2008

8        CC6/09                Lease of Archery Range located at Pennant Hills Park Reserve No. 45012 with Northern Archers of Sydney Inc

Attachment 1: ... Location Plan - Archery Range Site, Pennant Hills Park, Pennant Hills

9        CC7/09                Review of the Hornsby Shire Home Library Service

Attachment 1: ... Hornsby Shire Library Home Library Service Review

12      CC11/09              Document Access Applications 26 November 2008 - 25 January 2009

Attachment 1: ... Document Access Policy

Attachment 2: ... Schedule of Documents

Attachment 3: ... Processing Volume for Document Access Applications

13      CC13/09              Quarterly Review - Operational Plan associated with the Hornsby Mall Strategic Management Plan

Attachment 1: ... Hornsby Mall Strategic Management Plan Twelve Month Operational Plan Key Actions Quarterly Update as at 30 November 2008

14      CC14/09              Request for Legal Assistance - Gosford City Council

Attachment 1: ... Local Government and Shires Associations - Legal Assistance Policy

Environment Division

15      EN1/09                Environmental Health - Food Safety Program 1 July 2008 to 31 December 2008

Attachment 1: ... Food Activities Six Monthly Report to NSW Food Authority

16      EN2/09                School sportsground extension, Cherrybrook

Attachment 1: ... Suburban Context Plan

Attachment 2: ... Response to residents submission

17      EN3/09                Parks Capital Works 2008-2009 December Quarter Progress Report

Attachment 1: ... Parks Capital Works December 08/09 

Strategy Division

18      ST1/09                 Draft Outdoor Dining Code

Attachment 1: ... HSC Draft Outdoor Dining Code

Works Division

19      WK7/09               Works Progress Report - December 2008 Quarterly - Traffic and Road Safety Branch

Attachment 1: ... Traffic Report

20      WK2/09               Shepherds Drive - Cherrybrook. Pedestrian and bicycle access to Cherrybrook Village Shopping Centre

Attachment 1: ... Shepherds Drive - possible ramp location

Attachment 2: ... Greenway Park link plan

Attachment 3: ... Greenway Park link structural detail

21      WK3/09               Building Capital Works Program 2008/2009 - December 2008 Quarterly Report

Attachment 1: ... Building Capital Works for 2008-2009 December 08 Report

23      WK5/09               Works Progress Report - December 2008 Quarter - Assets Branch

Attachment 1: ... Gantt Chart A - 2008/09 Northern District Works Maintenance Programme as at 31 December 2008

Attachment 2: ... Gantt Chart B - 2008/09 Southern District Works Maintenance Programme as at 31 December 2008

Attachment 3: ... Gantt Chart C - 2008/09 Pavement Works Maintenance Programme as at 31 December 2008

Attachment 4: ... Gantt Chart D - 2008/09 Stormwater Management  Programme as at 31 December 2008

Attachment 5: ... Gantt Chart E - 2008/09 Asset Management Systems Implementation Programme as at 31 December 2008

24      WK6/09               Works Progress Report - December Quarter 2008 - Design and Construction Branch

Attachment 1: ... 1.  Gantt Charts     


  


 

 

 

 

 

 

 

 

 

ATTACHMENT/S

 

REPORT NO. GM2/09

 

ITEM 2

 

1. Internal Audit Plan 2008/09 - Schedule

 

 


Hornsby Shire Council

Attachment to Report No. GM2/09 Page 1

 

 

2008/2009 PLAN

 

 

ACTIONS

 

 

CURRENT STATUS

 

 

A) Items to be completed within the first half of the 2008/09 Plan

 

 

Audit Council’s Appointment Procedures of Contractors and Consultants.

.

 

50% Completed.

 

Audit Controls on accuracy of Personnel Records.

 

Not yet commenced.

.

 

Audit of the Accounts Payable Sub-System

 

Not yet commenced

 

 

B) Other Items

 

 

Assist as a member of Council’s Child Protection Committee in regard to allegations made.

 

Completed.

Report submitted to the NSW Ombudsman for consideration. Recommendations provided by external investigation provider adopted.

 

Processing of the RTA DRIVES system compliance audit.

 

Completed.

The audit was conducted within the guidelines and provisions of the associated RTA user agreement.

 

Audit Petty Cash and Advance Account Procedures

 

Not yet commenced.

Audit Council’s Planning Procedures

 

Not yet commenced.

Review of Code of Conduct and assist in conducting a Code of Conduct staff training program during 2009.

 

Review completed per General Manager’s report GM14/08.

Staff training scheduled for 2009.

Review and monitor Council’s response to all external Audit recommendations that are received on a six monthly basis.

 

Ongoing.

 

 

 

2008/2009 PLAN (Continued)

 

 

ACTIONS

 

 

CURRENT STATUS

 

 

Other Items (Continued)

 

 

The inclusion of any requests for audits lodged by Executive Managers within their Divisions.

 

Ongoing.

Co-ordinate the production of Council’s Organisational KPI’s.

 

Completed.

 

Processing and production of all Council staff delegations.

 

Ongoing.

Delegation maintenance is processed on a weekly basis.

 

Audit projects as requested by the General Manager.

 

Ongoing.

Conduct monthly “Fraud & Corruption Awareness” training sessions for new Council staff members as part of Councils “Fraud Prevention Strategy”.

 

Completed.

IA conducts staff fraud and corruption awareness workshops on a monthly basis in conjunction with the Human Resources Branch induction program.

Budget co-ordination within the General Manager’s Division.

 

Completed.

Review of the sale of abandoned vehicles process.

 

Not yet commenced.

 

Review and risk assessment of internal controls associated with the processing of electronic parking infringement notices.

 

Not yet commenced.

.

 

 

 

 

 

 

 

 

 

 

 

 

 

2008/2009 PLAN (Continued)

 

 

C) Additional Items

incorporated since the last report

 

 

Assist as a member of Council’s Child Protection Committee in regard to allegations made.(second case)

 

Completed.

Report submitted to the NSW Ombudsman for consideration.

 

Assist in an investigation into the disappearance and subsequent return of staff cash at the Hornsby Aquatic Centre.

 

Completed.

The ICAC were advised of the result of the investigation.

Assist in the conversion of Council’s delegations register from Lotus Notes to Council’s electronic records system (TRIM).

 

Completed.

 

Assist the RTA in their compliance audit of Council’s DRIVES access agreement.

 

Completed.

Audit of Council’s two credit card accounts.

 

Completed.

 

Conduct of an election to fill one vacancy for an employee representative on the Council’s Consultative Committee.

 

Completed.

Preparation of data regarding the conversion of Council’s audit register from Lotus Notes to Council’s electronic records system (TRIM).

 

Preparation completed.

Assist in the review of delegations in regard to approval of overtime.

 

Completed.

 

  


 

 

 

 

 

 

 

 

 

ATTACHMENT/S

 

REPORT NO. CC1/09

 

ITEM 3

 

1. Hornsby Arts Reference Committee - Draft Terms of Reference

 

 


Hornsby Shire Council

Attachment to Report No. CC1/09 Page 5

 




 


 

 

 

 

 

 

 

 

 

ATTACHMENT/S

 

REPORT NO. CC2/09

 

ITEM 4

 

1. December 2008 - 2nd Quarter Review

 

 


Hornsby Shire Council

Attachment to Report No. CC2/09 Page 10

 



































 


 

 

 

 

 

 

 

 

 

ATTACHMENT/S

 

REPORT NO. CC3/09

 

ITEM 5

 

1. Draft Disability Discrimination Act Action Plan for Public Exhibition

 

 


Hornsby Shire Council

Attachment to Report No. CC3/09 Page 46

 



















 


 

 

 

 

 

 

 

 

 

ATTACHMENT/S

 

REPORT NO. CC4/09

 

ITEM 6

 

1. Social Plan Report Card - October to December 2008

 

 


Hornsby Shire Council

Attachment to Report No. CC4/09 Page 66

 














 


 

 

 

 

 

 

 

 

 

ATTACHMENT/S

 

REPORT NO. CC5/09

 

ITEM 7

 

1. November 2008 Council Investment Report

2. December 2008 Council Investment Report

3. HSC Borrowings Schedule as at 31 December 2008

 

 


Hornsby Shire Council

Attachment to Report No. CC5/09 Page 81

 


 


Hornsby Shire Council

Attachment to Report No. CC5/09 Page 83

 


 


Hornsby Shire Council

Attachment to Report No. CC5/09 Page 85

 

 


 

 

 

 

 

 

 

 

 

ATTACHMENT/S

 

REPORT NO. CC6/09

 

ITEM 8

 

1. Location Plan - Archery Range Site, Pennant Hills Park, Pennant Hills

 

 


Hornsby Shire Council

Attachment to Report No. CC6/09 Page 87

 

 


 

 

 

 

 

 

 

 

 

ATTACHMENT/S

 

REPORT NO. CC7/09

 

ITEM 9

 

1. Hornsby Shire Library Home Library Service Review

 

 


Hornsby Shire Council

Attachment to Report No. CC7/09 Page 89

 

 

 

Review of the Hornsby Shire Library

 

Home Library Service

 

January 2009

 

 

 

 

 

 

 

 

 

Hornsby Shire Library & Information Service

                                    Linking Lives to Learning and Leisure


Hornsby Shire Council

Attachment to Report No. CC7/09 Page 90

 

CONTENTS

 

Terms of Reference. 3

Executive Summary. 3

Background. 4

History of Service. 4

Current Service. 4

Research Methods. 4

Customer Profile. 5

Age and Gender. 5

Customer Location. 5

Ethnic Backgrounds. 5

Demographic and Social Trends. 5

Collection Description and Usage. 8

Staffing Levels. 8

Staff Working Environment 8

Staff Duties. 8

Administration. 8

Assessing and Satisfying Customer Needs. 8

Delivering Items. 8

Customer Liaison and Support 8

Marketing and Promotion. 8

Staff Workload. 8

Staff Training and Professional Development 8

Occupational Health and Safety. 8

Provision of Information. 8

Customer Service. 8

Professional Development 8

Future Directions. 8

Advances in Technology. 8

Social Role of the Library. 8

Conclusion. 8

Recommendations. 8

Attachment 1 – Current Customer Survey. 8

Attachment 2 – Survey Distributed to Retirement Villages. 8

Attachment 3 – Survey Distributed to the Public. 8

Attachment 4 – Home Library Staff Survey. 8

Endnotes. 8

 


Hornsby Shire Council

Attachment to Report No. CC7/09 Page 91

 

Terms of Reference

This investigation of the Home Library Service is part of an ongoing review of the various services provided by the Hornsby Shire Library & Information Service.  The terms of reference are:

 

·    To undertake a critical analysis of the role of the Home Library Service in the Hornsby Shire Library network

·    To ascertain community knowledge of and satisfaction with the Home Library Service being provided

·    To review present and potential services with particular reference to emerging developments in the provision of a Home Library Service

·    To make recommendations, based on the information obtained during the review, which support effective and responsive Home Library Services within the Hornsby Shire Library & Information Service

 

Executive Summary

This report reviews the service currently provided by Hornsby Shire Library’s Home Library Service, based at Hornsby Central Library.  It examines the extent to which the identified needs of customers are being met, and recommends ways of ensuring that the service is maintained, developed and continuously improved.  Aspects of the Home Library Service examined in the review include current policies and procedures, the working environment, and knowledge of, usage of, and satisfaction with the service provided.  Issues relevant to the service in the future are also discussed.

 

Both quantitative and qualitative research methods were used to identify customer needs and to measure the effectiveness of services offered.  These include an analysis of census information, and membership and usage statistics.  Surveys were conducted amongst Home Library users, the general public and Home Library staff to elicit feedback on awareness about the service, as well as the quality of the collections and services provided, and to gather suggestions as to how the service could be improved.

Advances in technology will provide the service with new opportunities for the future. Rapid changes are taking place in information technology which will have considerable impact on the provision of services and information provision – both remote and in house – to library customers.  There will be a greater reliance on technology, which the Library will be expected to make available.  Consequently, staff and customer training in online resources and special collections will be of increasing importance.

In considering the future, the need to be responsive to social and demographic trends is paramount.  Libraries in general, and the Home Library Service in particular, have an important role to play in supporting social sustainability, by helping to reduce the growing trend towards social isolation amongst older  and disadvantaged people, who comprise a substantial portion of the Home Library customer base. 

The report concludes that although the service currently provided substantially meets customer needs and expectations, there are specific areas where improvements could be made.  Increased promotion of the service and further staff training are needed, along


Hornsby Shire Council

Attachment to Report No. CC7/09 Page 92

 

with a review of the staff working area.   This will provide future benefits to both Home Library customers and Home Library staff.

 

Background

History of Service

The Hornsby Library Home Library Service is based at Hornsby Central Library.  The service began in November 1983 with the appointment of the first part-time Home Library staff member.  By March 1984, the service catered for 160 customers and 10 institutions.  Since then, the number of individual customers and institutions has grown and staff numbers have increased to three part time employees.  Initially only books were delivered to Home Library customers.  Now a variety of formats are available and the latest electronic formats are being trialled.

 

Current Service

In accordance with Library policy,[1]  and in keeping with the guidelines set out by the Australian Library and Information Association,[2]  the Home Library Service caters for all residents of Hornsby Shire, who, for some reason – for example because of illness or frailty – are unable to come to the Library to choose their own material, or who are unable to carry material home.  This includes carers of eligible customers.  The service is available to people of all ages, and may be provided on a temporary or long term basis.  Bulk deliveries are made to retirement hostels and nursing homes in the Shire.   

 

Currently, the Home Library Service caters for 223 individual customers and 14 institutions.  Home Library staff work a total of 50.5 hours per week.  Deliveries are made on a three-weekly cycle with more than 1100 items being delivered in each cycle.  In 2008, 22,511 items were issued to Home Library customers.  The service delivers books in both standard and large print, audio books on cassette and CD, music CDs, DVDs, CD-ROMs and magazines.  Home Library staff also provide information as required on a range of topics, such as community based services, legal information and local history.

 

Research Methods

Research for the review was undertaken by way of personal visits and discussion, investigation of a large number of Australian and overseas library websites and by an extensive literature review.  Reference was also made to material produced by the NSW Home Library Service Working Group.

 

 

Different surveys were distributed to current users, the general public and Home Library staff.  These were designed to gauge the level of customer satisfaction, to raise awareness of the service in the community, and to elicit feedback from the staff and the public.  The response was encouraging, with 120 customers, representatives of 8 retirement villages, and 125 members of the public completing the survey.  The results were analysed and will be used to inform decisions on the future direction of the Home Library Service


Hornsby Shire Council

Attachment to Report No. CC7/09 Page 93

 

Customer Profile

Age and Gender

The Home Library Service currently provides library material and information to 223 customers, 83.4% of whom are female and 16.6% of whom are male.  The age breakdown is shown in the following table.

 

 

Age

% April 2008

90+

27.5

86-90

23.2

80-85

31.8

76-80

8.5

70-75

3.3

< 70

5.7

 

Although many Home Library customers are over 55 years of age, it is important not to make assumptions about the level or type of library service they require.  As the Canadian Library Association points out:

 

Older adults are not a homogenous population that can be easily categorized.  Like any identifiable group within our society, such as people with disabilities or members of ethnic communities, the information needs and interests of older people range widely and mirror the adult community as a whole.  Also, within the broad category of ‘older adults’ lie several generations with different life experiences and different sets of expectations.  The first principle, then, of serving an older population is to recognize this great diversity and to be ever conscious of

the dangers of stereotyping in planning collections, programs and services.[3]

 

Customer Location

Customers live in all parts of the Shire, as far afield as Brooklyn,  Arcadia, Round Corner and Wahroonga.  The majority of customers are centred in Epping, Thornleigh, Normanhurst, Hornsby and Hornsby Heights, while customer numbers are fewer in outlying areas such as Berowra, Brooklyn, Galston, Castle Hill, and Cherrybrook.

 

Ethnic Backgrounds

The majority of material borrowed is in English.  However, there have been requests for material in Hindi, Polish, Spanish, Italian and French.  These are supplied through the Community Language scheme provided by the State Library of New South Wales.  This service is especially valuable to the elderly members of the community who want to receive material in their native language.

 

Demographic and Social Trends

Australia’s population is ageing.  In Active Engaged Valued : Older People and NSW Public Libraries, Mylee Joseph highlights the findings of  a 2005 Productivity Commission research report.  The authors of the report conclude:

 

Australia faces a pronounced ageing of its population over the next forty years.  One-quarter of Australians will be aged 65 years or more by 2044/45, roughly double the present proportion.  The proportion of the ‘oldest old’ will increase even more.[4]


Hornsby Shire Council

Attachment to Report No. CC7/09 Page 94

 

In 2008, The Senior [5] estimated the size of the various generations in Australia today:

 

Label

Birth

Dates

Current

Age

% of

Population

Builders

1926-1645

63-82

15

Baby Boomers

1946-1964

44-62

25

Generation X

1965-1981

27-43

25

Generation Y

1982-2000

8-26

26

Generation Z

2001+

Under 8

6

 

This illustrates that the generations yet to have a need for Home Library visits represent a far greater percentage of the population than those currently receiving the service.  While Home Library customers are not necessarily older adults, it is true that in the history of Home Library services in Hornsby, older customers have predominated.  Currently over 82% of Home Library customers are over eighty years of age.  This suggests that not only will Hornsby Home Library staff be visiting more customers in the future, but that they will also need to spend more time doing so.

 

As with the general population the percentage of those aged over 55 years in the Hornsby Shire is rising, with 1890 aged care residents in Hornsby Shire in June 2006. [6]  Statistics for Hornsby from the last three Australian Bureau of Statistics Census reports [7] are shown in the table below:

 

Description

1996

2001

2006

Total Population

137,279

146,242

151,326

No. of Persons 55+

28,541

32,115

37,014

% of Population Aged 55+

20.79

21.96

24.46

 

The NSW Local Government Population Ageing Project [8]  includes the following table which indicates that the elderly population of Hornsby will increase substantially. 

 

  

 


Hornsby Shire Council

Attachment to Report No. CC7/09 Page 95

 

Other forecasts indicate that the percentage of Hornsby Shire residents aged 70 years or older, which was 9.3% in 2006, will rise to 9.9% in 2011 and to 11.8% in 2021.[9]

 

The number of older Australians living alone is also rising, with the percentage increasing as people age.  In 2006, approximately 29% of older people in Australia were living alone in private dwellings.  The figure rose to 39% for those aged 85 and over.  These percentages are expected to increase over the next twenty years. [10]  Statistics for Hornsby Shire, gathered over the last ten years, show that older people continue to make up the bulk of those living alone.  In 1996, 2001 and 2006, over 62% of Hornsby residents living alone were aged over 55 years.[11]

 

According to the Australian Institute of Health and Welfare, as the number of older Australians living alone increases, so too do feelings of loneliness and social isolation, resulting in an increased need for outside assistance in the case of illness.[12]

 

The Home Library Service fulfils a central role in mitigating the effects of isolation felt by people who because of illness or incapacity cannot leave their homes to enjoy social contact with others.  As Carolyn Jones points out:

 

… it should be acknowledged that the home library service is more than the efficient delivery of appropriate materials.  Its role and value may lie in how adequately it generates social capital and feelings of social inclusiveness.  In times of increasing social isolation and increasing numbers of the elderly, [Home Library] services… contribute to both social capital and human happiness.[13]

 

The increase in the number of older people is also expected to result in  an increase in the incidence of disability.  The report Life Expectancy and Disability in Australia 1988 to 2003 explores the ‘health expectancy’ of Australians during the years of increased life expectancy.  The report concludes that as life expectancy increases so does the amount of time that people are living with a disability. 

 

In 2003, males could expect, on average, to experience 18.6 years of life with a disability….  Females could expect, on average, to experience 20.7 years of life lived with disability… [14]

 

While disability does not necessarily equate to poor health or illness,[15] it has been defined very broadly by the Australian Bureau of Statistics, which identifies 17 limitations as constituting a level of disability.  These include loss of sight, not corrected by glasses or contact lenses; chronic or recurring pain or discomfort that restricts everyday activities; incomplete use of arms or fingers; difficulty gripping or holding things; incomplete use of feet or legs; and restriction in physical activities or in doing physical work. [16]

 

As outlined in the Strategic Plan for Older People (55 years and over) 2005-2010 [17] and The Strategic Plan for People with a dis-ability [18], Hornsby Shire Council is committed to serving the needs of residents aged 55 and over and those with a disability.  Given the current trends in population, it could be assumed that there will be an increased necessity for Hornsby Shire Library to provide services to older residents and those with a disability, including an expanded Home Library Service.


Hornsby Shire Council

Attachment to Report No. CC7/09 Page 96

 

Collection Description and Usage

Home Library customers compete with other users for access to material from the general collection.  At any one time, over 2,200 items are either on loan to Home Library customers, or have been put aside for delivery.  Demand is particularly high for audio books on CD.  Rather than creating a separate collection for Home Library customers, the Library will use recently distributed additional government grant funding to expand the collection of audio books on CD over the next few months.

 

Material in other formats can usually be sourced from the Hornsby Library network.  Staff use library databases and genre lists to find additional titles by authors who have a similar writing style to writers individual customers have identified as favourites.  Requests for new titles are regularly followed up by Home Library staff.

 

This approach, combined with the implementation of the library’s Collection Development Policy meets the needs of the majority of customers, with 71.67% of those surveyed indicating they are very satisfied with the selection of material,  and 28.4% indicating they are reasonably satisfied.  All comments from survey respondents were positive.  Customers described staff as helpful, friendly, reliable and respectful, and commented on how much they appreciated the service.  However, there is always a need to maintain effective communication with library customers to ensure that the collection remains relevant to their needs and expectations.

 

In 2008, 22,511 loans were made to Home Library customers in the following formats:

 

Format

% of Total Loans

Books

71.7

Magazines

1.2

Audio visual materials

27.1

 

Since 2007, there has been an increase in the use of audiovisual items, and a slight drop in the use of books and magazines.  Customers using audiovisual materials have largely embraced more recent formats, such as CDs and DVDs as opposed to older formats, such as videos and cassettes.  However, staff cannot assume that all customers are aware of the availability of newer formats.  As part of the survey, customers were asked if they would like to make changes to the formats of the material delivered to them.  Although only 13%, asked for changes, the question arises as to how many customers would have requested a change had they known what alternative formats are available.  A well defined procedure needs to be established to ensure that customers are aware of the wide range of titles and formats held in the library collection.

 

Current Home Library customers were asked to comment on the condition of the resources they received.  More than 50% commented on this aspect of the collection.  It is significant that audiovisual material, which makes up approximately 27% of Home Library loans, accounted for 80% of the unfavourable comments.  Cassettes and CDs were most often cited as having been found to be faulty.  This problem could in part be attributed to incompatibility between the material supplied and the equipment customers are using.  Alternative delivery methods such as audio streaming and the use of pre-recorded material could help alleviate this problem.


Hornsby Shire Council

Attachment to Report No. CC7/09 Page 97

 

Staffing Levels

Three permanent part-time Home Library staff work a total of 50.5 hours per week, with none of them working more than three days a week.  These hours are in line with the guidelines produced by the Australian Library and Information Association (ALIA) which recommends that ‘Home Library staff should not be involved in visits for more than four days a week.’ [19] 

 

Staff Working Environment

Usually the choosing and issuing of materials for Home Library customers takes place at Hornsby Central Library.  However, on occasion, such as during staff leave or sickness, choosing is done at the branch libraries and the material is sent to Hornsby for packing and delivery.  The work area at Hornsby is located within the general library work area, so that the Home Library staff interact closely with other team members.

 

In the staff survey, most respondents reported that the space in the Home Library area is not adequate.  Staff were also of the opinion that the layout of the area could be improved.  More shelving space would also be greatly appreciated.  In view of the fact that the population is ageing, putting more pressure on the Home Library Service, these issues need to be addressed.

 

A considerable amount of time is also spent in the Home Library van.  Usually, a single staff member makes the deliveries.  This is increased to two staff members for long runs and to cover double deliveries and pick-ups at holiday times.  Given that Hornsby Shire covers one of the largest areas in the NSW, the van covers long distances on busy roads in peak morning time traffic.  When responding to the staff survey, some employees indicated that they would like more training in driving the van which at times needs to be manoeuvred and parked in very constrained areas.

 

Customers’ homes are an important part of the work environment for Home Library staff.  Occasionally items are dropped off and picked up at the door, but at other times customers invite staff in for a talk or to share some refreshment.  Sometimes staff need to go inside to pick up and deliver material if the customer is unable to carry the items to the door.  Visits to retirement villages might involve the deposit of a bulk collection and/or deliveries to home owners within the complex.  Several retirement villages cover a large area, so staff have to be prepared to walk long distances when required. 

 

Staff Duties

Administration

The Home Library team is managed by the Community Liaison Coordinator, while the day to day workflow is coordinated by the Team Leader.  The Team Leader is responsible for tasks such as  the rostering and training of staff, the scheduling of Home Library visits, the maintenance of customer records and profiles, the collection and analysis of statistics, and the administration of customer accounts.

 

Assessing and Satisfying Customer Needs

Once eligible customers have signed the membership form and an agreement allowing staff to enter their property, a customer profile is prepared.  The customer profile identifies the type and number of resources to be delivered, and includes customer


Hornsby Shire Council

Attachment to Report No. CC7/09 Page 98

 

contact details and an emergency contact.  The profile includes the customer’s reading preferences and favourite authors, their likes and dislikes, as well as details of the subjects which interest them most.  Other records kept for each customer include driving directions to reach their home, and details of available parking facilities.  These records are constantly updated to ensure that each customer receives fast and effective service at all times.

 

Choosing resources to match customers’ requirements is a complex and time consuming activity.  Since Home Library customers cannot visit the library to select material, and deliveries are made only once every three weeks, making the right choice the first time is very important.  The task requires well trained, patient, committed staff who are highly professional and have an ability to empathise with the customers they serve.  They must have a thorough knowledge of the various genres and authors as well as the ability to use print and online resources to help them find the best match for each client. 

 

This is because customer requests can vary from wide ranging to very specific.  Some customers are prolific readers, and enjoy being exposed to a variety of subjects and literary genres.  Others limit their reading, requesting for example, only romances by English authors, or only novels with happy endings and no upsetting dramatic events.  Staff also need to consider the weight and size of items for those customers who have difficulty lifting, holding or carrying heavy material.

 

Home Library staff also provide a research service to locate information for their clients.  The service has the potential to reduce social isolation by putting customers in contact with people and services they need to lead more independent and satisfying lives.  Two of the three Home Library staff spend time serving on the library’s circulation and/or information desk.  This gives them added experience, and enables them to develop the skills and knowledge they need to provide a quality information service to all customers.

 

Home Library staff have provided information on a wide range of topics, such as how to donate a body for research, how to access home help services, and how to arrange transport between home and hospital.  Staff can find much of this type of information on the Internet and in the library’s online subscription databases, including the online Community Directory.  As the population ages and the Home Library’s customer base grows, such requests are expected to increase.

 

Delivering Items

The following table shows the approximate number of items delivered over a three week period.

 

Item Description

Number

%

Large Print

390

35.14

Standard print

418

37.66

Spoken word cassettes/CDs

205

18.47

Videos/DVDs

66

5.94

CDs (music)

8

0.72

Magazines

17

1.53

Community Language material

6

0.54

Total

1,110

100


Hornsby Shire Council

Attachment to Report No. CC7/09 Page 99

 

Delivering so many items on time and according to a strict schedule is a physically demanding task.  The job typically involves bending, lifting and reaching to select materials, bagging items for each customer, loading the bags onto trolleys and packing them into the Home Library van, before removing them to deliver to individual homes.  Finding parking can be a problem, adding to the difficulty of meeting set schedules.  The delivery procedure is reversed on the return trip, with items being packed into the van, then unpacked at the library, before being wanded into the library system.  If time allows, returned items are shelved after each delivery run.  This workload is shared by three members of staff.  While some staff surveyed reported that they were able to complete tasks in the allocated time, others indicated that that they were regularly unable to do so.

 

Customer Liaison and Support

Home Library work can be emotionally taxing, since considerable time is spent working with customers who are often socially isolated and in need of varying levels of assistance and support.  All the staff relate well to those they visit.  They are aware of the effects of the ageing process and the issues affecting people with disabilities, and take extra care to keep in regular contact in person and by phone, to ensure that individual customer needs are satisfied.

 

Feedback from the customer survey shows that most respondents feel comfortable contacting Home Library staff by phone.  However the responses of those who are not comfortable contacting the staff by phone emphasise the importance of seeing each customer as an individual rather than stereotyping – for example, by assuming that anyone who is uncomfortable phoning Home Library staff has a hearing difficulty.

 

Reason

No

Physically unable to use a phone

1

Unable to use a phone because of impaired vision

1

Unable to use the phone because of a hearing difficulty

6

No reason given

1

No need to phone

3

Not aware of the number to use

1

 

Occasionally, as they grow older, customers can become upset or confused, in which case staff need to spend time to reassure them and explain Library policies and procedures.  Home Library staff have indicated that they would like to spend more time with individual customers.  Although ALIA guidelines state that the average duration of visits to individual users should be fifteen minutes,[20] often it is not possible to spend this amount of time visiting clients without disrupting the busy schedule.

 

Home Library customers were asked whether they were satisfied with the length of the visit they receive.  Although most stated that they are happy with the current length of each visit, a significant number (33.3%) expressed a desire to have longer visits.

 


Hornsby Shire Council

Attachment to Report No. CC7/09 Page 100

 

Their responses are summarised in the table below:

 

Response

%

Happy with current length of time

66.7

Would like 5-10 minutes more

8.3

Would like more than 10 minutes more

8.3

Would like as long as possible/all day/3 hrs. etc

3.3

Would like as much time as staff can spend

13.4

 

Those customers who expressed a preference for a longer visit were asked if they would be happy for a trained volunteer to deliver their material and visit with them.  Most customers indicated that they would be happy with visits from volunteers.  Amongst those who indicated  they would not be happy with such an arrangement, the main reason given was that they were very happy with the service provided by the particular staff member currently delivering to them.  Many of these customers mentioned the particular staff member by name, reinforcing the idea that the relationship of trust built up with individual members of staff is greatly valued by customers.  The results also reflect the desire of many customers for more social interaction with Home Library staff.  This suggests that if volunteers were to be used to make deliveries in the future, a phased introduction should be considered, perhaps beginning with new customers.

 

Marketing and Promotion

A range of activities are undertaken to market and promote the Home Library Service.  The Team Leader gives presentations to community groups to promote the Home Library Service, while the Community Liaison Coordinator works with community groups, Council committees and the Community Services Branch to plan and deliver outreach programs promoting the Home Library Service.  Activities include attendance at Council sponsored events, the presentation of information sessions during the year, and the preparation of articles for inclusion in local newspapers and newsletters such as The Hornsby Advocate and Mature Matters.

 

Despite these efforts, nearly 40% of people surveyed in the wider community did not know about the Home Library Service.  This indicates that promotion needs to be undertaken in a wider variety of areas.  Although seniors groups and seniors newsletters have received publicity about the service, the more mobile groups in the community need to be made more aware of the service so that they can inform those who neither attend seniors groups nor receive seniors newsletters.

 

Staff Workload

Although the feedback indicates that customer demands are being met, Home Library staff surveyed reported that they would like more time to complete administrative tasks, to gather more complete customer profiles, to choose the most appropriate items, and to visit and liaise with individual customers – especially those who are socially isolated.  There was some concern about how staff would manage the expected increase in the number of Home Library customers as the population ages.  All staff would be happy to see trained volunteers introduced to help with the non professional aspects of Home Library work.  It was agreed that the selection of material should continue to be carried out by professional library staff.  Staff suggestions will be further investigated.

 


Hornsby Shire Council

Attachment to Report No. CC7/09 Page 101

 

Staff Training and Professional Development

It is very encouraging to note the high level of satisfaction with the service expressed by the majority of survey participants.  However, ongoing training is essential to ensure that staff can continue to meet customer expectations, and to deal effectively with the complexities involved with providing a high quality Home Library service. 

 

Occupational Health and Safety

All Home Library staff are required to undergo manual handling training and to read and sign relevant documents, such as Safe Work Methods Statements and an internal report entitled Physical Demands Job Analysis Report for Access & Egress of the Home Library Van – Hornsby Shire Council .

 

When asked if they were able to comply with best practice in the area of OH&S, the majority of staff surveyed answered always.  However, some staff – predominantly those working on a casual basis – answered sometimes, indicating that further investigation and training is needed in this area.

 

Staff who drive the Home Library van come with a range of driving experience.  If necessary, an external driving instructor is employed to help build skills and confidence.  In other cases a new driver accompanies an experienced staff member to gain the confidence to drive alone.  Most staff feel that they received enough driver training before being asked to drive the Home Library van.  Further investigations will be undertaken  to ensure that those who need more training receive assistance in this area.  

 

According to the ALIA guidelines, ‘two people should visit home library service users, for reasons of occupational health and safety and security.’ [21]  Time and staffing constraints at Hornsby do not allow for two people to make each visit.  However, for added security, staff delivering material carry a mobile phone at all times.  Staff have suggested that double runs undertaken at holiday time should always be delivered and collected by two people.  This suggestion will be considered.

 

Provision of Information

As well as undertaking the tasks specific to Home Library duties, Home Library staff also need to be aware of the sources of information available within the library and externally.  Internal resources include material held in the general collection, in the local studies collection and in online databases.  External sources may include organisations which provide services for older adults, the providers of other Home Library Services, and publishers of resources for those who cannot use standard print material.  Greater familiarisation with the tools available to help with the selection of material was one of the training and professional development activities most frequently requested by current Home Library staff.  As the needs and expectations of Home Library customers grow and change, more training in the provision of information will be needed to enable Home Library staff to continue to enhance their customer service skills.

 

Customer Service

Training in the area of working with and understanding the elderly and people with a disability was also frequently requested by staff.  Various training sessions have been organised in these areas.  However, given the emotionally draining effect on staff of working with a number of customers with special needs, regular training is needed in this


Hornsby Shire Council

Attachment to Report No. CC7/09 Page 102

 

area.  Staff also need to remain aware of advances in technology, as they are sometimes called upon to assist customers with equipment such as DVDs and cassette machines.

 

Professional Development

Home Library staff attend the meetings of the NSW Home Library Service Group.  The Team Leader attends these meetings and where possible, other Home Library staff also participate.  All three permanent Home Library staff attended the all-day seminar Seniors in Focus @ Your Library at the State Library of NSW.  Feedback from staff confirms that they feel they have learned a great deal from taking part in specialist training of this nature, which is offered in addition to any relevant training given to all Hornsby Library staff.

 

Future Directions

Advances in Technology

With the rapid technological advances taking place today, and as the population ages, the usage of audiovisual and online material is likely to increase.  Many current Home Library customers already prefer to receive information on DVD or as an audio book  As computer literate Baby Boomers and members of Generation X  become Home Library customers, they will expect the Library to provide material in newer formats as they are introduced.    The library is one of the main avenues by which many socially isolated or economically disadvantaged people are able to access this material.  As technological advances are embraced by the wider community, there are likely to be changes in the makeup of the Library collection, with an increased emphasis on audio streaming and downloading material to complement the print collection.

 

As the Baby Boomers age, Web 2.0 tools, such as blogs, wikis, RSS feeds and social networking sites will increasingly be used by staff and Home Library Service customers, both as a promotional tool and as a way of socialising and sharing information and ideas.  Home Library customers will expect the library to provide easy access to such services.

 

Although future Home Library customers are likely to have more technological skills and greater expectations of technology, the gap between their skills and what they can achieve due to loss of sight and motor skills may increase, leading to a greater dependence on the Home Library staff and the services they offer.   Home Library staff will need additional skills and knowledge to assist customers to use emerging technologies, while still maintaining the highly personal service and support so much valued and needed by socially isolated people.

 

Marion Wilson, from the University of Newcastle, emphasises the need for well trained and empathetic staff to help customers make the best use of new technologies.

 

Many administrations have demanded staff cuts in order to introduce new technology, when experience shows that this is the point that our clients have an absolute need for the personal touch of expert staff assistance.  New ways of operating, and the technology that often accompanies can be a daunting prospect.  We need to ensure that our clients are comfortable in dealing with technology, and are able to gain the maximum benefits from any services we provide … We cannot introduce new services without the promotion and publicity to properly advise people of what is available, and how they can use it. [22]

 


Hornsby Shire Council

Attachment to Report No. CC7/09 Page 103

 

Hornsby Library staff are aware of the need to plan for the future to meet this challenge.  We are currently investigating three new technologies which are not dependent on the use of a CD or cassette, using grant funding from the State Library of NSW.  The products being trialled are Audio-Read, DAISY and Playaway.

 

Audio-Read is an Australian designed and produced system for recording and playing digital information.  The player is called a navigator and the navigator is capable of playing both Audio-Read material and standard MP3 and Windows Media material as well as podcasts.  It can also convert text files to audio.  A number of Home Library services in NSW public libraries are currently trialling this technology which has distinct advantages for some Home Library customers, but which is not suitable for others.

 

DAISY (Digital Accessible Information System) has become the accepted standard amongst many organisations in the world which provide for the needs of people who are visually impaired and/or who cannot use standard print products.  This format is used by Vision Australia with whom Hornsby is partnering in the trial.

 

Playaway is a product of Findaway World in Ohio, USA.  It consists of a single pre-recorded book which is very small and compact and is accessed through earphones.  Titles can be lent to customers like a standard book.

 

It was decided to trial all three devices, to assess the level to which each product meets the needs and capabilities of a variety of users.  The features of one format and/or player may be more useful to some users than to others.  The results of the trial will inform future decisions on the type of material made available both to Home Library customers and other library members.

 

The need to investigate new technologies such as these is especially great since talking books on cassette are being phased out by producers.  The use of alternative technologies will also help to address the problem of damage to audiovisual material caused by use of conventional hardware by people with low vision or poor motor skills.

 

Social Role of the Library

With an ageing population, increased life expectancy, and a growing number of people living alone, the public library is taking on a greater social role within the community.  This is reflected in the objectives of the Hornsby Library Service, included in the Service Plan 2008-2009.  Under the Plan, the Library has undertaken to ‘create an environment and provide programs to support the role of the Library as a social and cultural facility.’[23]

The Home Library Service caters for a predominantly ageing population, some of whom are socially isolated and/or affected by the onset of disabilities.  Consequently, as time goes by, the Home Library Service can be expected to play an increasingly important role in achieving this ongoing aim. 

 


Hornsby Shire Council

Attachment to Report No. CC7/09 Page 104

 

Conclusion

Hornsby Shire Library’s Home Library Service currently meets customer needs and is much valued by the community.  However, improvements could be made in some areas.  The evidence suggests that greater emphasis needs to be given to staff training, while a  review of the staff working area would also assist in planning for the future.  To help alleviate staff workload, consideration should be given to employing volunteers to carry out some of the non professional duties currently undertaken by Home Library staff.  More promotion of the service is also needed to raise awareness in the wider community.

 

Recommendations

It is recommended that:

 

1.   training for Home Library staff  be maintained, and increased where required

2.   a review of the staff working area be undertaken

3.   consideration be given to employing volunteers to undertake non professional tasks within the Home Library Service Team

4.   promotion of the Home Library Service be increased

 


Hornsby Shire Council

Attachment to Report No. CC7/09 Page 105

 

 

Attachment 1 – Current Customer Survey

 

 


Hornsby Shire Council

Attachment to Report No. CC7/09 Page 106

 


Hornsby Shire Council

Attachment to Report No. CC7/09 Page 107

 

 


Hornsby Shire Council

Attachment to Report No. CC7/09 Page 108

 

 


Hornsby Shire Council

Attachment to Report No. CC7/09 Page 109

 

Attachment 2 – Survey Distributed to Retirement Villages

 

 


Hornsby Shire Council

Attachment to Report No. CC7/09 Page 110

 


Hornsby Shire Council

Attachment to Report No. CC7/09 Page 111

 

Attachment 3 – Survey Distributed to the Public

 

HOME LIBRARY SERVICE  QUESTIONNAIRE

 

The Home Library Service, provided by Hornsby Shire Library and Information Service, is offered free of charge to Hornsby Shire residents who are incapacitated or ill and unable to visit the Library. 

 

We would like to determine the community's knowledge of, and satisfaction with, the Home Library Service.  Please take the time to complete this questionnaire and either return it to your local branch of the library or use the attached reply paid envelope.

 

Please return the questionnaire even if you answer ‘No’ to question number 1.

 

1    Are you aware that Hornsby Library & Information Service offers a Home Library service?

 

   Yes                                               No     (Go to question 4)

 

 

2    Do you know anyone who uses the Home Library Service from Hornsby Library?

 

   Yes                                               No     (Go to question 4)

 

 

3    How satisfied are they with the service they receive?

 

Very satisfied

Reasonably satisfied

 

 

 

 

 

 

 

Not happy

Very dissatisfied

Not sure

 

4    Do you know of anyone who lives in the Hornsby Shire and who could be using the Home Library Service but who is unaware that it is available?

 

        Yes                                                   No

 

Please continue with Questions 5-7.

 

Thank you for taking part.  Please go to the end if you wish to enter the draw for a Borders voucher

 

5    Please mark the boxes to tell us more about this person.

 

Resident of Hornsby Shire

 

 

A person who is incapacitated or ill and unable to visit the library

 

 

The carer of an incapacitated or ill person

 

 

A person able to visit the library and choose material but unable to carry it home

    

           

5   


Hornsby Shire Council

Attachment to Report No. CC7/09 Page 112

 

6    Please mark the formats which would benefit this person.

 

Books

Other

 

 

 

 

Regular print

Talking Books on CD or cassette

 

 

 

 

Large print

DVDs

 

 

 

 

Fiction

Magazines

 

 

 

 

Non fiction

Music CDs

 

 

 

 

 

7    Please mark the relevant age group of this person

 

Less than 30  

30-39

40-49

 

 

 

 

 

 

50 -59

60- 69

70- 79

 

 

 

 

 

 

80 – 84

85 and over

 

 

 

Thank you for your assistance with this questionnaire.

 

     

 

If you would like us to contact any eligible persons who are not using the service please provide their contact details below:

 

Name:________________________________________________

 

Phone Number:      __________________

 

 

Have you discussed the Home Library Service with them?   

 

     Yes                                               No

 

If the person would rather contact the Library please ask them to ring

9847 6806 to speak to Home Library staff. 

 

If staff are visiting customers, or the call is made at weekends or after 5:00 pm, a message can be left on the answering machine.

 

If you would like to enter the draw to win a $50 Borders voucher for the return of questionnaires, please give your details below.  Details must be received by 30th May 2008 to be eligible for the draw.

 

 

Your Name                     _________________________________________

 

Your Phone Contact        _________________________________________

          and/or

Your Email Address        _________________________________________


Hornsby Shire Council

Attachment to Report No. CC7/09 Page 113

 

Attachment 4 – Home Library Staff Survey

 

HOME LIBRARY SERVICE STAFF QUESTIONNAIRE

 

As part of the Home Library Review we would like to have feedback from those who work in the Home Library area – either as part of their regular duties or as relief or casual Home Library assistants.

 

In answering the following questions please provide us with any information that you think will help to improve the service.

 

 

Work Load

 

1.   Are you able to complete your Home Library work in the allocated time?

 

Yes

No

N/A

 

 

If no

·     What type of things stop you from completing your work in the allocated time?

 

Regular

One off

N/A

 

                                         

·     On average how much extra time do you work each week?

 

_________________________________________          N/A

 

2.   How well do you feel you work is done when you are on leave?

 

­­­­­­­­­­­­­­­          ___________________________________________                        N/A

 

 

 

3.   Do you think there is sufficient back up from other library staff when Home Library staff take planned leave?

 

Yes

No

N/A

 

 

4.   Do you think there is sufficient back up from other library staff when Home library staff take unplanned/emergency leave?

 

Yes

No

N/A

 

5.   What level of stress do you feel when meeting the regular deadlines?

 

Too high

A bit much

Acceptable

None

 

 

1.  


Hornsby Shire Council

Attachment to Report No. CC7/09 Page 114

 

6.   How do you think increased publicity about the Home Library Service would affect your workload?

 

___________________________________________________           N/A

 

7.   Would you be happy to see trained volunteers introduced to help with some aspects of Home Library work?

 

Yes

No

 

 

 

Do you have any other comments on your work load or suggestions for improvement?

 

­­­­­­­­­­­­­­­­­­­­­­­_____________________________________________________________

 

­­­­­­­­­­­­­­­­­­­­­­­_____________________________________________________________

 

­­­­­­­­­­­­­­­­­­­­­­­_____________________________________________________________

 

 

Processes & Procedures

 

8.   Does your work load allow you to keep current with the necessary paperwork?

 

Yes

No

N/A

 

 

9.   Are there any parts of the paperwork that you think are no longer necessary or which could be better done on the computer?

 

Yes

No

N/A


If yes, which

 

____________________________________________________

 

10.  Do you feel that Home Library customers are disadvantaged because there is no separate Home Library collection

 

Never

Sometimes

Always

 

If Sometimes, in which areas?

 

____________________________________________________

 

 

11.  How often do you need to ask for branch requests?

 

___________________________________________________           N/A

 

1.  


Hornsby Shire Council

Attachment to Report No. CC7/09 Page 115

 

12.  How often do you need to ask for Inter Library Loans?

 

___________________________________________________           N/A

 

 

Do you have any other comments on the processes and procedures involved in your work or suggestions for improvement?

 

_____________________________________________________________

 

­­­­­­­­­­­­­­­­­­­­­­­_____________________________________________________________

 

­­­­­­­­­­­­­­­­­­­­­­­_____________________________________________________________

 

 

Training & Support

 

13.  Please list any in-house training that would assist you in Home Library work.

 

___________________________________________________________

 

___________________________________________________________

 

 

14.  Please list any external training that would assist you in Home Library work.

 

___________________________________________________________

 

___________________________________________________________

 

 

15.  Please list any professional development seminars/meetings that you would like to attend.

 

­­­­­­­­­­­­­­­­­­­­­­          ___________________________________________________________

 

___________________________________________________________

 

 

16.  Do you think that the driver training you received was

 

Too little

Adequate

Too much 

N/A

 

 

 

17.  What level of support do you feel that the Home Library Service receives from Library administration?

 

Need more

Adequate

Excellent 

N/A

 

 

18.  What level of support do you feel that the Home Library Service receives from other library staff?

 

Need more

Adequate

Excellent 

N/A


Hornsby Shire Council

Attachment to Report No. CC7/09 Page 116

 

Do you have any other comments on the level of training & support received or suggestions for improvement?

 

_____________________________________________________________

 

­­­­­­­­­­­­­­­­­­­­­­­_____________________________________________________________

 

­­­­­­­­­­­­­­­­­­­­­­­_____________________________________________________________

 

 

OH&S Issues

 

19.  Please rate the suitability of the Home Library work area in terms of

 

Space

Too little

Adequate

Too much 

N/A

 

Furniture/equipment set up

Needs some changes

Suitable

N/A

 

Computer set up

Needs some changes

Suitable

N/A

 

Workflow

Some double handling

Works well

 

 

If double handling, in which areas?

 

____________________________________________________

 

 

20.  Please rate your ability to comply with best practice/safe work methods statements in terms of

 

Weight of bags and boxes

Never

Sometimes

Always


Lifting of boxes and bags

Never

Sometimes

Always

 

                    Bending and reaching

Never

Sometimes

Always

 

          Loading/unloading the Home Library van

Never

Sometimes

Always

 

          Entering/exiting the van

Never

Sometimes

Always

 


Hornsby Shire Council

Attachment to Report No. CC7/09 Page 117

 

Do you have any other comments in the area of health and safety or suggestions for improvement?

 

_____________________________________________________________

 

­­­­­­­­­­­­­­­­­­­­­­­_____________________________________________________________

 

­­­­­­­­­­­­­­­­­­­­­­­_____________________________________________________________

 

 

Do you have any further comments you would like to make on these or any other aspects of the Home Library Service?

_______________________________________________________________

 

________________________________________________________________

 

_______________________________________________________________

 

________________________________________________________________

 

________________________________________________________________

 

________________________________________________________________

 

 

 

Thank you for taking the time to complete this survey.

 

 


Hornsby Shire Council

Attachment to Report No. CC7/09 Page 118

 

Endnotes

 

 

 


 

 

 

 

 

 

 

 

 

ATTACHMENT/S

 

REPORT NO. CC11/09

 

ITEM 12

 

1. Document Access Policy

2. Schedule of Documents

3. Processing Volume for Document Access Applications

 

 


Hornsby Shire Council

Attachment to Report No. CC11/09 Page 120

 




 


Hornsby Shire Council

Attachment to Report No. CC11/09 Page 124

 









 


Hornsby Shire Council

Attachment to Report No. CC11/09 Page 133

 

 


 

 

 

 

 

 

 

 

 

ATTACHMENT/S

 

REPORT NO. CC13/09

 

ITEM 13

 

1. Hornsby Mall Strategic Management Plan Twelve Month Operational Plan Key Actions Quarterly Update as at 30 November 2008

 

 


Hornsby Shire Council

Attachment to Report No. CC13/09 Page 135

 

 

HORNSBY MALL STRATEGIC MANAGEMENT PLAN

KEY ACTIONS QUARTERLY UPDATE REPORT

AS AT 30 NOVEMBER 2008

Notes:

 

1. Initial 12 month operational plan items shown in bold and italics

2. 12 month operation plan (adopted by Council at the 12 December 2007 Ordinary Meeting) items shown in normal font

3. Shaded rows indicate completed key actions

STRATEGY ONE: LEADING HORNSBY MALL INTO THE FUTURE

 

Action No.

Action Description

Original Timeframe

Action to date

Financial Implications

1.1

(Priority

One)

Establish Hornsby Mall Leadership Group

Medium term

(6 months to 2 years)

Council resolved in August 2006 (see Report CC 59/06) to act as interim Leadership Group.

No financial implications identified to date.

1.2

Establish Hornsby Mall Leadership Group Taskgroups

Medium term

(6 months to 2 years)

Strategy 4 taskgroup - A Beautiful Hornsby Mall – actions are dependent on funding opportunities identified in Council’s 2007-2011 Section 94 Plan.

Formalisation of taskgroup will be dependant on contributions received under the above Plan and investigation of other possible funding sources.

No financial implications identified to date.

1.4

(Priority

Two)

Develop a financial management plan for sustainable funding solutions

Medium term

(6 months to 2 years)

Plan to be developed for respective key Actions following the establishment of the four taskgroups. At this point in time only three taskgroups have been established.

No financial implications identified to date.

 


STRATEGY TWO: A VIBRANT HORNSBY MALL

 

Action No.

Action Description

Original Timeframe

Action to date

Financial Implications

2.1

(Priority

Four)

Image campaign

Short term

(0 to 6 months)

Due to ongoing resourcing issue associated with the completion of the Market survey, this matter to be discussed at the February 2009 Taskgroup meeting. Anticipate completion during the first half of 2009.

No financial implications identified to date.

2.3

Events & entertainment program

Short term

(0 to 6 months)

At the June 2008 Taskgroup meeting a twelve month entertainment plan to operate from September 2008 involving weekly, fortnightly, monthly activities was adopted. Activities will also be planned to celebrate annual seasonal/ community wide recognised events.

No financial implications identified to date.

2.4

Small business joint marketing venture

Medium term

(6 months to 2 years)

Due to difficulties experienced in finalising “Mall Passport” design matter was not considered at November 2008 Task Group meeting. Anticipate design will be available for consideration of Task Group in early 2009.

No financial implications identified to date.

 


 

STRATEGY THREE: A SAFE AND CLEAN HORNSBY MALL

 

Action No.

Action Description

Original Timeframe

Action to date

Financial Implications

3.1

(Priority

three)

Hornsby Mall Ambassadors

Medium term

(6 months to 2 years)

General Manager has requested that the revised resourcing proposal be held in abeyance until matter is discussed at Councillor’s Strategic Planning weekend in March 2009.

To be funded by reallocation of funds within existing Hornsby Mall operating budget

3.4

Monitoring

Medium term

(6 months to 2 years)

At the November 2008 Ordinary Meeting (see Report CC 96/08) Council allocated additional funding to enable the development of a Community Safety Plan. Appointment of preferred consultant to occur in the near future with Plan anticipated for completion by September 2009.

Council at the November 2008 Ordinary meeting allocated additional funding for the completion of the Community Safety Plan.

3.5

Youth Initiative

Short term

(0 to 6 months)

Two members of Youth Committee appointed as youth representatives and will now attend monthly Safety Group Meetings from June 2008 to assist in the development of suitable youth initiatives.

No financial implications identified to date.

3.6

Education Programs

Medium term

(6 months to 2 years)

Due to changes in management at the Hornsby and District Chamber of Commerce and Industry planned November meeting did not occur. Council officers to arrange a meeting with the new President in early 2009 to identify strategies that would encourage greater participation and awareness of the “Biz Safe” program.

No financial implications identified to date.


 

STRATEGY FOUR: A BEAUTIFUL HORNSBY MALL

 

Action No.

Action Description

Original Timeframe

Action to date

Financial Implications

4.1

Beautification of entrances

Medium term

(6 months to 2 years)

Submission to be made as part 2009/2010 budget preparations for allocation of funds from 2007-2011 Section 94 Contributions Plan.

Funding identified in 2007-2011 Section Contributions Plan.

4.2

Improved signage

Medium term

(6 months to 2 years)

No action implemented at this point in time.

No financial implications identified to date.

4.3

Landscaping

Short term

(0 to 6 months)

Action to commence following establishment of Strategy Four taskgroup. Provision made in Section 94 Contributions Plan 2007-2011.

No financial implications identified to date.

4.4

Public Seating

Short term

(0 to 6 months)

Action to commence following establishment of Strategy Four taskgroup. Provision made in Section 94 Contributions Plan 2007-2011.

No financial implications identified to date.

4.5

Community Art

Medium term

(6 months to 2 years)

Draft Public Art Policy developed. Report to be provided for Council’s consideration in early 2009. Matter to be held in abeyance until adoption of Public Art Policy.

No financial implications identified to date.

 


 

STRATEGY FIVE : DOING THE BUSINESS IN HORNSBY MALL

 

Action No.

Action Description

Original Timeframe

Action to date

Financial Implications

5.1

Sustainable business practices

Medium term

(6 months to 2 years)

Currently being implemented in line with the framework associated with Council’s Sustainable Business Strategy 2007-2010 and Economic Development Strategy 2007-2011.

No financial implications identified to date.

5.2

Shop front improvements

Medium term

(6 months to 2 years)

Pilot program implemented over Christmas 2007 to encourage shop front improvements in partnership with Hornsby & District Chamber of Commerce and Industry Inc.

No financial implications identified to date.

5.3

Business Development Program

Medium term

(6 months to 2 years)

Funding allocated within 2008/09 Budget. To be implemented through integrated interdivisional workplans.

No financial implications identified to date.

5.4

Targeted tenancy strategy

Medium term

(6 months to 2 years)

Business profiling undertaken in partnership with Hornsby & District Chamber of Commerce and Industry Inc.

No financial implications identified to date.

5.5

Inward investment

Long term

(2 years to 5 years)

Currently being implemented in line with the framework associated with Council’s Economic Development Strategy 2007-2011.

No financial implications identified to date.

5.6

Local loyalty program

Medium term

(6 months to 2 years)

No action implemented in respect of this action at this point in time.

No financial implications identified to date.

5.7

Integrating Hornsby Town Centre

Long term

(2 to 5 years)

Funding allocated within 2008/09 Budget. Interdivisional workplans to be developed that will address this action in line with Council’s Economic Development Strategy 2007-2011.

No financial implications identified to date.

 


 

STRATEGY SIX: A HORNSBY MALL THAT FUNCTIONS WELL

 

Action No.

Action Description

Original Timeframe

Action to date

Financial Implications

6.1

(Priority

Six)

Leasing of Public space

Short term

(0 to 6 months)

Review of the Hornsby Mall Code still progressing. Completion now expected by June 2009.

No financial implications identified to date.

6.2

(Priority

Six)

Licences for public space

Short term

(0 to 6 months)

Review of the Hornsby Mall Code still progressing. Completion now expected by June 2009.

No financial implications identified to date.

6.3

Vehicle Access

Medium term

(6 months to 2 years)

To be considered as part of the review of the Hornsby Mall Code currently being undertaken under 6.1 and 6.2 above.

No financial implications identified to date.

6.4

Outdoor Dining Code

Short term

(0 to 6 months)

Council at the 12 August 2008 Ordinary meeting adopt the revised Hornsby Mall Outdoor Seating Code.

No financial implications identified to date.

6.5

(Priority

Six)

Permanent Markets

Medium term

(6 months to 2 years)

To be considered as part of the review of the Hornsby Mall Code presently being undertaken under 6.1 and 6.2 above.

No financial implications identified to date.

 

 


 

 

 

 

 

 

 

 

 

ATTACHMENT/S

 

REPORT NO. CC14/09

 

ITEM 14

 

1. Local Government and Shires Associations - Legal Assistance Policy

 

 


Hornsby Shire Council

Attachment to Report No. CC14/09 Page 142

 




  


 

 

 

 

 

 

 

 

 

ATTACHMENT/S

 

REPORT NO. EN1/09

 

ITEM 15

 

1. Food Activities Six Monthly Report to NSW Food Authority

 

 


Hornsby Shire Council

Attachment to Report No. EN1/09 Page 147

 

Activities Report

Function                    Activity (in the 6 monthly reporting period                                                      Result

 

Food business profile

Number of high risk food businesses+

356

Number of medium risk food businesses+

123

Number of low risk food businesses+

100 (est)

Total number of food businesses

579

 

Regulation services profile

Number of authorised officers engaged in food regulatory work over the 6 monthly reporting period

2

Number of full time equivalent (FTE) authorised officers engaged in food regulatory work over the 6 monthly reporting period

2

Private contractors used

No

Resource sharing with other council(s)

No

 

Regulation inspection profile (excluding low risk businesses)

Combined number of inspections of high and medium risk food businesses including re-inspections

382

Combined number of inspections of high and medium risk food businesses satisfactory# at the time of reporting (irrespective of the number of re-inspections)

215

Percentage of primary inspections* complying with ALL critical food handling practices (CFHP)˜

50%

Of those businesses found not to be complying with all CFHP˜, the percentage subsequently complying with all CFHP as the result of follow up action. Note:  failed CFHP requires immediate follow up

71%

 

Food complaint profile

Total number of complaints received

33

Total number of complaints investigated

33

Complaint type (%)***:

 

§  Hygiene and handling

49%

§  Foreign matter

15%

§  Food quality including deterioration

6%

§  Labelling and advertising

0

§  Other

10%

 

Enforcement action

Number of Improvement Notices issued

6

Number of warning letters issued

274

Number of Prohibition Orders served

1

Number of seizures

1

Number of Penalty Notices issued

12

Number of Penalty Notices court-elected

0

Number of prosecutions**

0

 

Value-added services

Technical advice provided for food businesses

Yes

Information provided for food businesses, e.g. leaflets, hand-outs, fact sheets and website

Yes

Food handler training organized or facilitated

Yes

Any other service provided, eg participation in surveys or pilot programs (if yes, please give brief details)

Yes

+          High risk food business = P1 or P2. Medium risk food business = P3. Low risk food business = P4

 Refer to ‘Draft advisory guidelines – Retail and food service types and their inspection frequencies’

#           No breaches observed. Refer to Food Standards Code, Chapter 3.

~          Critical food handling practices. Refer to Table 2.

*          Primary inspection means the first annual round of planned, programmed or routine inspections. It does not include re-inspection for a recent unsatisfactory inspection.

**        Details to be forwarded to the NSW Food Authority.

***      % Complaint type is in relation to No. investigated

 


 

 

 

 

 

 

 

 

 

ATTACHMENT/S

 

REPORT NO. EN2/09

 

ITEM 16

 

1. Suburban Context Plan

2. Response to residents submission

 

 


Hornsby Shire Council

Attachment to Report No. EN2/09 Page 149

 

 


Hornsby Shire Council

Attachment to Report No. EN2/09 Page 150

 


 


 

 

 

 

 

 

 

 

 

ATTACHMENT/S

 

REPORT NO. EN3/09

 

ITEM 17

 

1. Parks Capital Works December 08/09

 

 


Hornsby Shire Council

Attachment to Report No. EN3/09 Page 153

 


  


 

 

 

 

 

 

 

 

 

ATTACHMENT/S

 

REPORT NO. ST1/09

 

ITEM 18

 

1. HSC Draft Outdoor Dining Code

 

 


Hornsby Shire Council

Attachment to Report No. ST1/09 Page 156

 

 

 

 

 

 

 

 

 

 

Outdoor Dining Code

 

 

 

 

 

 

 

 

 

 

 

 

 

 

(February 2009)


Hornsby Shire Council

Attachment to Report No. ST1/09 Page 157

 

 

 

1.         INTRODUCTION. 3

2.         DEFINITIONS. 3

3.         PURPOSE. 3

4.         OBJECTIVES. 3

5.         LEGISLATIVE PROVISIONS. 4

6.         LOCATION REQUIREMENTS. 4

a)        Precincts. 4

b)        Maintaining Footpath Widths. 5

c)        Access. 5

d)        Existing streetscape elements. 5

e)        Circulation, safety, health and convenience. 6

f)          Suitable locations. 6

7.         FURNITURE REQUIREMENTS. 7

a)      Perimeter Barricades (excluding Bollards) 7

b)      Bollards. 7

c)      Signage/Advertising. 7

d)      Lighting. 8

e)      Public Assets. 8

f)       Public Health & Safety. 8

g)      Smoking. 9

h)      Heating. 9

i)       Umbrellas. 9

j)       Furniture Style. 9

8.         APPLICATIONS AND APPROVALS. 10

a)      Applications. 11

b)      Application requirements. 12

c)      Notification and approval 12

d)      Conditions. 12

e)      Approval fee. 12

f)       Renewal of Approval 12

9.         APPENDIX A – Precinct specific requirements. 13


 

1.     INTRODUCTION

 

This code aims to permit the establishment of business opportunities and to create a more vibrant and cosmopolitan atmosphere in the commercial centres of Hornsby Shire.

 

This code establishes Council's statements and principles when dealing with applications for use of the public footpath for outdoor dining. The code applies to a range of businesses including cafes, restaurants and sandwich shops which meet the definition of “restaurant” under the Roads Act, 1993.

 

The code will allow the approval of business use of footpath areas for dining purposes; which may include tables, chairs, shade structures, and planter boxes adjacent to businesses where there is adequate footpath width for pedestrian circulation. Provisions for other uses such as street stalls, newspaper stands, A-frames, etc. are not subject to this code.

 

2.     DEFINITIONS

 

Approved Operator:

The proprietor of a restaurant/take away/cafe who has been granted an approval by Hornsby Shire Council to operate an outdoor dining area.

 

Footway:

That part of a road as is set aside or formed as a path or way for pedestrian traffic.

 

Furniture:

Any movable or fixed manufactured item to be used in association with the outdoor dining area.

 

Outdoor dining area:

A restaurant the subject of an approval under Section 125 of the Roads Act 1993.

 

Restaurant, Café, Food outlet:

Premises in which food is regularly supplied on sale to the public for consumption on the premises.

 

3.     PURPOSE

 

The purpose of this code is to enable business use of the footpath in areas adjacent to business premises for the purposes of eating food and to ensure a pleasant and safe environment for shoppers and patrons without compromising the safety or amenity of the public domain or pedestrians using the public footpath or adjoining public spaces.

 

4.     OBJECTIVES

 

The objectives of this code are as follows:

 

·      To promote a high quality visual environment.

·      To support local economic development and commercial vitality.

·      To ensure outdoor dining contributes to the improvement (ie. function and safety) of the streetscape.

·      To ensure that pedestrians and other forms of traffic are not unduly obstructed by outdoor dining.

·      To ensure that outdoor dining contributes to the amenity of adjoining or nearby properties.

·      To ensure outdoor dining is compatible with other community uses of public space.

·      To ensure that Council clearly communicates its desires and responsibilities for outdoor dining across the LGA and that the controls are easily understood and regulated.

 

5.     LEGISLATIVE PROVISIONS

 

The Roads Act 1993 and the Local Government Act 1993 generally require that a person shall not carry out any activity on a public road or place without the approval of Council.

 

Sections 125, 126 and 127 and in some cases Sections 137-139 of the Roads Act 1993 allow Council to approve the use of a footpath for restaurant purposes, as long as using the footpath for this purpose is not taken to constitute a public nuisance and does not give rise to an offence against the Roads Act or any other relevant legislation.

 

Section 68 of the Local Government Act 1993 allows Council to approve the placing of articles on or to overhang the footpath. Sections 137-139 of the Roads Act, 1993 address legislative requirements for Street Vending activities.

 

Other relevant legislation includes the Food Act 2003 and Food Standards Code.

 

6.     LOCATION REQUIREMENTS

 

This code applies to footpaths and roadways, public plazas and public squares excluding the Hornsby Mall, under the ownership or management of Council, which would ordinarily be used by the public for pedestrian movements or recreation across Hornsby Local Government Area. This code also applies to any privately owned and managed spaces to guide and achieve consistency between the public and private domain.

 

It applies to all outdoor seating areas where food and beverages are served and the approval process requires an application for permit to occupy. Please note that some conditions differentiate between the Hornsby Mall and the rest of the Hornsby Local Government Area, as the Hornsby Mall is excluded from this code.

 

a)   Precincts

 

For the purpose of this code, the Hornsby Shire has been segmented into various precincts for the assessment of business use of the footpath. This segmentation reflects local conditions, opportunities and constraints.

 

The precincts are described with specific requirements in Appendix A.


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b)  Maintaining Footpath Widths

 

To ensure that access and equity objectives are met, there will be a minimum width for pedestrian circulation as detailed in the precinct guidelines (Appendix A). This will be at least 2 metres continuously maintained for the clear passage of footpath users. Council may on merit of the situation consider variation to this standard where the applicant can show that the proposal is consistent with the surrounding environment, adequate pedestrian circulation is maintained or that agreement has been obtained from the Hornsby Council Access Committee. Where the remaining width for pedestrians is less than 2 metres, suitable handrails or appropriate barricades shall be installed along the kerbside as per Council’s requirements to improve safety for all.

 

c)   Access

 

Minimum public access along the footpath shall be 2 metres and this must be left in a clear and consistent lane along the kerb line or building line as determined by Council.  If outdoor dining is to be located adjacent to the kerb, then a clear space of 600 millimetres is to be maintained behind the kerb to allow for parked vehicles to open kerb side doors.

 

Business use of footpath areas is permitted, with the approval of Council, on footpaths immediately adjacent to the shop front in locations that do not cause an impediment to other footpath users. For corner shops or those that have more than one street frontage, Council may consider having separate permits for each part of the footpath, together with different permissible operating hours to address the extent of use and minimise impact on the surrounding environment and local amenities.

 

Business use of footpath areas or use of shade structures may be prohibited or restricted, in locations where they obstruct the clear view line of pedestrians or motorists. Clear view lines allow pedestrians to view on-coming traffic and motorists to observe pedestrian movements.

 

Extension of an outdoor dining area where permitted by Council must be directly linked to the current outdoor dining permitted area, except where the alignment of parking spaces prevents this. Extension of outdoor dining beyond the principle premises is dependant on permission being granted from the operator and the property owner of the adjacent business. Should that permission be withdrawn, or the adjacent business change operation, approval will be withdrawn, and outdoor dining must be removed immediately. All structures must be removed at the cost of the permit holder.

 

Where Council is the adjoining landlord (eg. a laneway); only half the space will be permitted to be used by the neighbouring restaurant. This will be required unless the landowner on the opposite side of the laneway consents to the use of the entire footpath area. Where an extension of the outdoor dining area has been granted, the permit holder must take responsibility for any liability issues that are associated with the outdoor dining area.

 

d)  Existing streetscape elements

 

Whenever possible, an outdoor dining area should visually relate to and be physically aligned with, existing features and permanent elements of the streetscape and landscape such as trees, landscaping features, lighting, bollards, etc.


 

e)   Circulation, safety, health and convenience

 

In suitable locations a free space of not less than 2 metres in width is to be maintained between the adjoining restaurant and the approved outdoor dining area to ensure safe circulation of pedestrians and those users of mobility aids such as walkers and scooters.

 

It is essential that outdoor dining areas are kept clean and tidy; that care is taken to ensure that food is handled and presented in a hygienic manner; and that appropriate public risk insurance is in place, which indemnifies Council’s interests. As with any restaurant or eating facility, the approved outdoor footway area is subject to the Food Act 2003 and Food Standards Code. In particular an approved operator will be required to actively discourage patrons from feeding birds within the outdoor dining area. This may be achieved by the inclusion of the words “Do not Feed Birds” on menus or other similar material.

 

When the outdoor dining area is not in use by the approved operator, all moveable furnishings are to be removed and the approved area shall be made available to the public for normal pedestrian use.

 

f)    Suitable locations

 

In accordance with Section 125 of the Roads Act 1993 outdoor dining areas for commercial use may be approved where conditions are favourable for their operation. Applicants will be required to take public safety, pedestrian and other relevant needs into consideration to ensure that no unreasonable pedestrian hazards will be created in using any part of the footway as an outdoor dining area.

 

Outdoor dining areas must not adversely impact on:

 

• Designated Fire Exits and Fire Hydrants.

• Emergency Access Areas/routes.

• Public Utility Infrastructure.

• Pedestrian thoroughfares.

• Pedestrian /vehicular movements.

 

The following issues also need to be considered when determining the location of an outdoor dining area:

 

Ground Surface is suitably constructed and sufficiently level with a gradient of less than 1 in 15.

• The outdoor dining area is located directly in front of a restaurant.

• The outdoor dining area does not obstruct access to public utilities.

• The outdoor dining area will not cause any obstruction to signage located within the Mall.

• Power and light poles, Street Litter Bins, Post Office Boxes, and Fixed Signage are specifically excluded from any outdoor dining area.

 

 


 

7.     FURNITURE REQUIREMENTS

 

a)   Perimeter Barricades (excluding Bollards)

 

• Outdoor dinning areas must be easily accessible from the public footway and must present an open and inviting image to entice participation. Planter boxes may be used to physically define the perimeters of the outdoor dining area. Enclosures should be kept to a minimum. Barricades, safety rails, bollards, etc. may be permitted where required for safety reasons. All traffic safety barriers must be provided in accordance with Australian Standard 3845.

• The use of framed fabric or any other style of low-height barriers, including planter boxes within the public domain must be carefully designed and selected to ensure minimal impact on the use, enjoyment and safety of pedestrians and patrons. Barriers may be considered between adjoining café areas to have clear demarcation between business activities. Barriers must be removed from the footpath when the business is not open. Barrier screens must not be used as an opportunity for advertising. Products, specials or sales may not be displayed on the screens. Pedestrians should not be forced onto the road carriageway by outdoor dining activities or other non-permanent items/structures on the footpath.

• Planter boxes may be considered in open areas, such as plazas or footpath widening sections which are separated from the main pedestrian desire lines. The planter boxes must be well-maintained by the permit holder. Council reserves the right to order the removal of planter boxes that are not properly maintained including the consistent provision of approved high-quality flowers or vegetation. Permanent planter boxes will only be considered on footpath areas where the footpath has been widened for specific business use.

• When the business use is approved on the building line, suitable solid high contrast barriers should be installed on either side of the area being used for a business purpose. The height of any solid barrier should be between 900 millimetres and 1.2 metres in height. Solid barriers may be in the form of planter boxes containing vegetation to a total height between 900 millimetres and 1.2 metres.

• Any proposed transparent solid barrier (such as Perspex) should comply with AS 1421.1 Access and Mobility and should be clearly marked for the full width with a contrasting line.

 

b)  Bollards

 

• Barricades, safety rails, bollards, etc. may be permitted where required for safety reasons. All traffic safety barriers must be provided in accordance with Australian Standard 3845.

•  Bollards are to be placed between planters parallel to the kerb, 600 millimetres behind the kerb.   Bollards and concrete footings are to be installed in accordance with the manufacturer’s  specifications and recommendations.

 

 

c)   Signage/Advertising

 

The following controls apply to all advertising/signage to be displayed on the footpath.

 

• Signage is permitted only on umbrellas.

• Only one sign is permitted per umbrella.

• Signage on umbrellas must relate to the business to which they serve. The signage may include the business name, an associated corporate name (logo) or product. For example, a café may have an umbrella sign which advertises their business name OR a coffee manufacturer OR the particular type of coffee sold at the premises.

• Signage on each umbrella must be consistent with all other umbrellas on the permitted area.

• No other signage will be permitted on any other structure on the footpath. This includes signage on furniture, barricades or A-frame signs.

 

d)  Lighting

 

Any proposed lighting must be included in the application for approval by Council and be in accordance with the relevant Australian Standards and Council's Development Control Plan – Signs and Advertising Structures.

 

e)   Public Assets

 

The removal/relocation of any Council assets, such as rubbish bins, existing street furniture and planter boxes, shall be subject to Council approval and will be at the applicant’s cost.

 

The removal/relocation of any public utilities/infrastructures, such as the RTA's traffic control boxes, Sydney Water's drainage /sewerage pits, Telstra's telephone boxes, shall not be permitted unless justification on public benefit can be made to Council and approvals have been obtained from the relevant authorities. Works will be carried out at the applicant’s cost.

 

Access required by public utilities will require restoration to pre-work standards and be at no cost to Council.

 

f)    Public Health & Safety 

 

Each applicant is responsible for the cleanliness and tidiness of the area in front of the premises and the immediate surrounds used for outdoor dining. Tables must be cleaned of food scraps immediately after customers leave so as not to attract birds or vermin. All debris must be swept up and disposed of appropriately.

 

All spills must be attended to immediately.

 

The applicant is responsible for maintaining and storing all furniture items and this is to ensure that the furniture is kept neat, tidy and clean when in use. After close of business, all furniture must be removed from the footpath area and the area should be swept and stains removed.

 

Note: Debris must not be swept into the gutter. This action constitutes a pollution offence for which penalties may be incurred.

 

Where waste receptacles are provided on the footpath for the collection of disposable eating utensils it is the responsibility of the applicant to ensure that the receptacles are covered so as not to attract birds or vermin, are cleaned to ensure no odours are produced, and are removed after close of business. All waste from the receptacles must be disposed of by the applicant in the approved waste collection facility associated with the premises.

 

Note: Waste from receptacles must not be disposed of by the applicant in Council provided street litter bins.

g)  Smoking

 

Smoking is NOT permitted in any area which is covered or substantially enclosed as defined in the Smoke-free Environment Act 2000. The designated smoking area associated with footpath dining must have at least 3 sides open; this includes areas which have plastic drop down sides.

 

h)  Heating

 

Any heating proposed for use in conjunction with an outdoor dining area must be to Council’s satisfaction, to ensure the safety and amenity of patrons and the general public and be incorporated in the details provided with the outdoor dining permit application.

 

Free standing heaters located within outdoor dining areas must comply with Australian Standard AS 1596 (storage and handling) and AS 4565 Patio Heaters and must be certified by the Australian Gas Association. When not in use the free standing heaters are to be removed from the approved outdoor dining area.

 

Heating devices must be contained wholly within the outdoor dining area and are to be positioned and secured to ensure that they will not cause any injury to patrons or pedestrians. All heating devices shall possess automatic turn off devices in the event of overturning.

 

Direct access to the gas mains and use of electrical extension cords are not permitted. All costs associated with the provision of outdoor heating shall be borne by the applicant.

i)    Umbrellas

 

Umbrellas are appropriate for providing shade and shelter in exposed locations. The main factor to be considered in respect of the installation of umbrellas within an outdoor dining area is that they must have mechanisms to ensure that they are at all times securely fixed to withstand wind. While the installation of permanent umbrellas is desirous, Council will give consideration to the installation of temporary umbrellas in areas where permanent umbrellas are not practical. All umbrellas shall not extend beyond the approved outdoor dining area.

 

Temporary umbrellas must be a combination of powder coated or polished aluminium, brushed or stainless steel, stained or painted timber, canvas or plastic. Temporary umbrellas must be removed or closed in extremely windy conditions. The underside of the umbrellas must be a minimum of 2 metres above the ground.

 

j)    Furniture Style

 

Tables and chairs must be powder coated or polished aluminium, brushed or polished stainless steel, stained or painted timber, or a combination of these materials Note: Plastic resin or other lightweight material will not be permitted. The use of mismatched tables and chairs will not be permitted. The tables and chairs must be of the same “family group” to ensure visual unity and enhancement of the surrounds.

 

Outdoor furniture should make a positive contribution to the street environment. A furniture style that is practical and elegant and integrates well with the surrounding streetscape is encouraged. The furniture must fold or stack for storage, and be readily removed and stored within the associated indoor premises. All furniture items will be subject to Council’s approval. Favourable consideration may also be given to well designed, creative, and individual alternatives. Furniture colour schemes must form part of any application. Furniture for outdoor dining is required to meet the following criteria:

 

Structure

The furniture should be strong, durable, waterproof and weather resistant, designed for commercial outdoor use. The design must not contain parts that are likely to cause damage to the pavement. Public safety and comfort must be considered. Sharp edges, and hinges or other moving parts must not present a potential hazard to patrons or pedestrians.

 

Materials and colours

Tables, chairs, and umbrellas may be powder coated or polished aluminium, brushed or stainless steel, natural or painted timber or canvas. Suitable colours are natural, camel, terra cotta, brunswick green or black. Dark colours are recommended and surfaces such as table tops must be non-reflective. White table surfaces, chair seats and backs are discouraged due to the tendency for rapid deterioration and discolouring in the urban environment.

 

 

8.     APPLICATIONS AND APPROVALS

 

The following are standard conditions that are applied to approvals for all outdoor dining use of the footpath.  Additional requirements for each precinct will be in accordance with section 6a.

 

1.  This approval is for the use of the footpath adjacent to xxxxxxxxxxxxxx for the term of twelve (12) months. The standard requirements, terms and conditions contained in the permit are to be the conditions of the approval. The term of approval may be extended yearly at Council’s discretion.

2.  This approval is subject to the applicant and its guarantors if the applicant is a company, entering into an agreement attached to this approval which when executed by the applicant, any guarantors and Council will constitute a permit to occupy and use the approved footpath area.

3.  The permit holder must pay to the Council on or before the Commencement Date a Bond by a bank cheque or bank guarantee. The Council may use the Bond to make good the cost of remedying any breach of this permit by the permit holder. The permit holder must replace any amount used by the Council within 14 days of demand.

4.  The requirements, terms and conditions contained in the permit are conditions of this approval including the provision of paying permit fees by one full payment of cash or cheque upfront or paying the permit fee quarterly by direct debit. A failed direct debit may incur an administration fee in accordance with Council’s Schedule of Fees and Charges

5.  Tables and chairs are not to be placed outside the approved area under any circumstances.

6.  The outdoor furniture shall not pose any potential safety hazard, especially with sharp edges or moving parts, to passers-by, patrons, or employees. The furniture shall be firmly secured to avoid risk of moving and falling over in windy conditions or other circumstances. The furniture shall be removed in high wind conditions.

7.  The outdoor furniture shall be stackable, foldable or easily dismantled so that it can be removed and stored away.

8.  Appropriate footpath service shall be provided which includes as a minimum the removal of any dirty plates, cups, cutlery, footpath staining, and rubbish on a regular basis during each operating day. As such the area and its surrounds shall be maintained in a clean, tidy and hygienic state.

9.  Paper, foam or plastic plates, cups and cutlery shall not be used for footpath outdoor eating areas. The selling of any alcoholic or intoxicating liquor is only permitted in the public/footpath area if the appropriate licence from the State Liquor Licensing Authority has been obtained and the area has not been designated an alcohol free zone.

10.  No business or financial transactions shall be carried out on the footpath. Such activities shall be carried out wholly within the confines of the premises. This does not include the giving and taking of bills, and associated tips and change.

11.  No part of the footpath shall be used as a permanent storage place for any item/s.

12.  Where possible, the applicant must provide access in accordance with AS 1428 for people with disabilities to 20 percent of furniture used for outdoor seating.

13.  No advertising signs (including menu boards) are permitted on the footpath area without Council’s consent.

14.  Any aluminium furniture shall have a powder coated or polished finish.

15.  Food – Only pre-packaged food stored 700 millimetres above the footpath which is NOT potentially hazardous as defined by the Food Standards Code may be placed on the footpath area.

16.  Noise - Amplified music is permitted in business use of footpath areas, providing it is recorded music and played at not more than 5dba above background noise level and properly licensed. Any amplified music or noise generated from the use of the footpath area is to comply with the Protection of the Environment Operations Act – Noise provisions and be approved by Council.

17.  Smoking is NOT permitted in any area which is covered or substantially enclosed as defined in the Smoke-free Environment Act 2000. The designated smoking area associated with footpath dining must have at least 3 sides open; this includes areas which have plastic drop down sides.

18.  Access for service authorities may be required from time to time. No rebate of Council’s fees shall apply unless the area is disrupted for more than 2 weeks in a year.

a)   Applications

 

Proprietors operating an outdoor dining area are required to obtain the necessary permits from Council. In most cases an applicant will be required to obtain consent and a Form of Approval granted in accordance with Section 125 of the Roads Act 1993.

 

Applicants will be required to complete an “Outdoor Dining Application Form” and submit the completed application form together with the relevant plans to:

 

The General Manager

Hornsby Shire Council

PO Box 37

HORNSBY NSW 1630

 

Enquiries regarding the operation of this Code may be directed to the Manager, Commercial Property, during business hours on telephone 9847 6589.

 

All costs associated with completing and lodging the necessary applications are to be met by the applicant.

 

Any outdoor dining area intending to serve alcohol requires a separate licence under the Liquor Administration Board, Office of Liquor, Gaming and Racing telephone 9995 0750.

 

b)  Application requirements

 

Applicants need to provide the following with their completed application form:

 

• Photographs of all of the proposed furniture.

• A clear scaled plan of the area proposed for use as an outdoor dining area including defined boundaries and existing infrastructure such as trees and surrounds, power & light poles, rubbish bins etc.

• A clear scaled plan of the proposed layout and orientation of the tables and chairs.

• Details of any other furniture elements proposed for inclusion in the outdoor dining area (eg. lighting, heating, umbrellas, planter boxes etc)

• Fees if applicable, in accordance with Council’s Schedule of Fees and Charges.

 

c)   Notification and approval

 

Council will notify the outcome of the application for approval to operate. Where appropriate, the application may be referred to the Traffic Committee for comment on the possible impact of the proposed operation on emergency vehicle access and other authorised traffic movement. The term of an approval will be limited to twelve (12) months.

 

d)  Conditions

 

The applicant must comply with the conditions set out in the permit and the consent.

 

e)   Approval fee

 

There is an approval fee for the use of an outdoor dining area, charged per square metre per annum, based on market valuation in accordance with Council’s Schedule of Fees and Charges. A property damage bond equivalent to two months fee is to be lodged by an approved operator with Council.

 

f)    Renewal of Approval

 

The permit may be considered for renewal following a review of the local environmental factors and may be cancelled or amended if deemed necessary, specifically:

 

• if the approved operator fails to comply with the conditions contained within the permit; or

• to account for any altered local environmental conditions.

9.    
APPENDIX A – Precinct specific requirements

 

 

          Precinct 1    Hornsby Eastside (excluding Hornsby Mall)

          Precinct 2    Hornsby Westside (Coronation Street, Pacific Highway, Station

                             Street, Dural Street)

          Precinct 3    Oxford Street Epping

          Precinct 4    Hannah Street Beecroft

          Precinct 5    Hillcrest Avenue, Pennant Hills

 

 

Precinct 1 – Hornsby Eastside (excluding Hornsby Mall)

 

Assessment Principle

The layout and orientation of furniture should be chosen according to the extent and shape of the available space. It shall provide enough space and practicability to ensure patron comfort and deter patrons from moving furniture outside the approved outdoor footway restaurant area. The importance of this issue is stressed to provide permanent unobstructed access for all people, including wheelchair users, visually impaired, electric powered scooters, prams etc. Approved operators are advised that they should make themselves aware of their obligations under the Disability Discrimination Act 1992.

 

Applicants will be required to submit with their application a scaled plan showing the layout and orientation of all furniture proposed to be used in association with the outdoor footway restaurant area.

 

Enclosures and weather protection

Outdoor footway restaurant areas should enrich the pedestrian experience and public life. It is therefore important that they present an open, inviting image and are easily accessible. Enclosures should be kept to a minimum and permanent barricade fencing with planters is not permitted.

 

Planter Boxes / Boundary Structures

Planter boxes may be used to physically define the perimeters of an outdoor footway restaurant area to prevent pedestrian conflict and ensure the patron’s safety. Planter boxes should not exceed a total length of 1.8 metres and the total height, including the plants, should not be more than 1.2 metres. The planter boxes are to be maintained in good condition by the outdoor operator and no advertising is to be placed on the planter boxes. All plants located within the planter boxes are to be healthy and well watered by the approved operator. The approved operator will ensure that unhealthy or dead plants are removed and replaced as necessary.

 

The style, design and colour of all planter boxes proposed to be installed by an approved operator shall be subject to the approval of Council.

 

Council will give consideration to the installation of contemporary removable boundary structures or safety railing. Such elements shall be constructed of powder coated or polished aluminium, brushed or polished stainless steel framing and contain suitable clear panel inserts.

 

Umbrellas

Umbrellas are appropriate for providing shade and shelter in exposed locations. The main factor to be considered in respect of the installation of umbrellas within a footway restaurant area is that they must have mechanisms to ensure that they are at all times securely fixed to withstand wind. While the installation of permanent umbrellas is desirous, Council will give consideration to the installation of temporary umbrellas in areas where permanent umbrellas are not practical. All umbrellas shall not extend beyond the approved outdoor footway restaurant area.

 

Umbrellas- Permanent

The dimensions of permanent umbrellas shall be no greater than 4 metres x 4 metres square and be of a similar style to the existing permanent umbrellas installed within the Hornsby Mall. The underside of the umbrella must be a minimum 2 metres above ground level on all sides. Permanent umbrellas may be joined together where the outdoor footway dining area is sufficient. Umbrellas shall consist of a white coloured membrane fabric with powder coated aluminium frames. Drop down sides will be considered however they must be made of a clear plastic material and maintained in sound and aesthetically acceptable condition to Council’s satisfaction. Approved drop down sides must only be used during periods of inclement weather.

 

Umbrellas-Temporary

Temporary umbrellas must be a combination of powder coated or polished aluminium, brushed or stainless steel, stained or painted timber, canvas or plastic. Temporary umbrellas must be removed or closed in extremely windy conditions. The underside of the umbrellas must be a minimum of 2 metres above the ground.

 

 

Precinct 2 – Hornsby Westside

 

Area to be occupied

Items of furniture must be located on the kerbside of the footpath. Occupation shall not cause inconvenience to pedestrians. Areas adjoining bus-stops or areas closer than 10 metres from an intersection or corner shall not be occupied except specially designed and fenced garden areas.

 

Location to be occupied

A distance of 600 millimetres from the kerbside must be kept clear at all times.

 

Pedestrian Access

Minimum public access along the footpath is 2 metres and must be left in a clear and consistent line of sight.

 

Shade Structures

Businesses may erect temporary shade structures that must be removed at the close of business daily.

 

Shade covers attached to existing store structures can be considered if they do not block the sight lines adjoining business or services, do not impede access and egress from the shopping strip and do not require attaching to the footpath.

 

The unobstructed vertical clearance should be a minimum height of 2 metres and a maximum height of 2.3 metres.

 


 

Precinct 3 – Oxford Street, Epping

 

Area to be occupied

Items of furniture must be located on the kerbside of the footpath. Occupation shall not cause inconvenience to pedestrians. Areas adjoining bus-stops or areas closer than 10 metres from an intersection or corner shall not be occupied except specially designed and fenced garden areas.

 

Location to be occupied

A distance of 600 millimetres from the kerbside must be kept clear at all times.

 

Pedestrian Access

Minimum public access along the footpath is 2 metres and must be left in a clear and consistent line of sight.

 

Shade Structures

Businesses may erect temporary shade structures that must be removed at the close of business daily.

 

Shade covers attached to existing store structures can be considered if they do not block the sight lines adjoining business or services, do not impede access and egress from the shopping strip and do not require attaching to the footpath.

 

The unobstructed vertical clearance should be a minimum height of 2 metres and a maximum height of 2.3 metres.

 

   

Precinct 4 – Hannah Street, Beecroft

 

Area to be occupied

Items of furniture must be located on the kerbside of the footpath. Occupation shall not cause inconvenience to pedestrians. Areas adjoining bus-stops or areas closer than 10 metres from an intersection or corner shall not be occupied except specially designed and fenced garden areas.

 

Location to be occupied

A distance of 600 millimetres from the kerbside must be kept clear at all times.

 

Pedestrian Access

Minimum public access along the footpath is 2 metres and must be left in a clear and consistent line of sight.

 

Shade Structures

Businesses may erect temporary shade structures that must be removed at the close of business daily.

 

Shade covers attached to existing store structures can be considered if they do not block the sight lines adjoining business or services, do not impede access and egress from the shopping strip and do not require attaching to the footpath.

 

The unobstructed vertical clearance should be a minimum height of 2 metres and a maximum height of 2.3 metres.

 

 

Precinct 5 – Hillcrest Avenue, Pennant Hills

 

Area to be occupied

Items of furniture must be located on the kerbside of the footpath. Occupation shall not cause inconvenience to pedestrians. Areas adjoining bus-stops or areas closer than 10 metres from an intersection or corner shall not be occupied except specially designed and fenced garden areas.

 

Location to be occupied

A distance of 600 millimetres from the kerbside must be kept clear at all times.

 

Pedestrian Access

Minimum public access along the footpath is 2 metres and must be left in a clear and consistent line of sight.

 

Shade Structures

Businesses may erect temporary shade structures that must be removed at the close of business daily.

 

Shade covers attached to existing store structures can be considered if they do not block the sight lines adjoining business or services, do not impede access and egress from the shopping strip and do not require attaching to the footpath.

 

The unobstructed vertical clearance should be a minimum height of 2 metres and a maximum height of 2.3 metres.

 

 

 

  


 

 

 

 

 

 

 

 

 

ATTACHMENT/S

 

REPORT NO. WK7/09

 

ITEM 19

 

1. Traffic Report

 

 


Hornsby Shire Council

Attachment to Report No. WK7/09 Page 173

 


 


 

 

 

 

 

 

 

 

 

ATTACHMENT/S

 

REPORT NO. WK2/09

 

ITEM 20

 

1. Shepherds Drive - possible ramp location

2. Greenway Park link plan

3. Greenway Park link structural detail

 

 


Hornsby Shire Council

Attachment to Report No. WK2/09 Page 176

 

 


Hornsby Shire Council

Attachment to Report No. WK2/09 Page 177

 

 


Hornsby Shire Council

Attachment to Report No. WK2/09 Page 178

 

 


 

 

 

 

 

 

 

 

 

ATTACHMENT/S

 

REPORT NO. WK3/09

 

ITEM 21

 

1. Building Capital Works for 2008-2009 December 08 Report

 

 


Hornsby Shire Council

Attachment to Report No. WK3/09 Page 180

 

 


 

 

 

 

 

 

 

 

 

ATTACHMENT/S

 

REPORT NO. WK5/09

 

ITEM 23

 

1. Gantt Chart A - 2008/09 Northern District Works Maintenance Programme as at 31 December 2008

2. Gantt Chart B - 2008/09 Southern District Works Maintenance Programme as at 31 December 2008

3. Gantt Chart C - 2008/09 Pavement Works Maintenance Programme as at 31 December 2008

4. Gantt Chart D - 2008/09 Stormwater Management  Programme as at 31 December 2008

5. Gantt Chart E - 2008/09 Asset Management Systems Implementation Programme as at 31 December 2008

 

 


Hornsby Shire Council

Attachment to Report No. WK5/09 Page 182

 



 


Hornsby Shire Council

Attachment to Report No. WK5/09 Page 185

 


 


Hornsby Shire Council

Attachment to Report No. WK5/09 Page 187

 


 


Hornsby Shire Council

Attachment to Report No. WK5/09 Page 189

 


 


Hornsby Shire Council

Attachment to Report No. WK5/09 Page 191

 


 


 

 

 

 

 

 

 

 

 

ATTACHMENT/S

 

REPORT NO. WK6/09

 

ITEM 24

 

1. 1.  Gantt Charts

 

 


Hornsby Shire Council

Attachment to Report No. WK6/09 Page 194

 



     

 



[1] Hornsby Shire Library, Policy Guidelines for Hornsby Shire Library Home Library Service, November 2007,   p. 2.

 

[2] Australian Library and Information Association, Guidelines for Australian home library services, [Canberra], ALIA, 2000.  Available at http://www.alia.org.au/policies/home.library.service.html.  Accessed 30/4/07.

 

[3] Canadian Library Association Interest Group on Services for Older People, Canadian guidelines on library and information services for older adults. [Ottawa], Canadian Library Association, 2000, p 1.

 

[4] Mylee Joseph, Active engaged value: older people and NSW public libraries. [Sydney], State Library of New South Wales, 2006, p 6.

 

[5] ‘Gen labels’, The Senior, October, 2008, p. 57.

 

[6] Australian Bureau of Statistics,   New South Wales Regional Statistics 2007, Canberra, ABS, 2007.           

 

[7] Australian Bureaus of Statistics, 2006 Census of Population and Housing – Hornsby Local Government Area, Table 2068.0, ‘Age by Sex for Time Series’, Canberra, ABS, 2007.

 

[8] N O Jackson,  NSW Local Government Population Ageing Project. 2004. Available at http://www.lgsa.org.au/resources/documents/hornsby_shire_council _241105.pdf.

 

[9] Hornsby Shire Council, Population Forecast, forecast.id, 2008. 

 

[10] Australian Institute of Health and Welfare (AIHW),   Older Australia at a Glance, 4th edition, Canberra, AIHW, 2007, p. 11.  http://www.aihw.gov.au/publications/age/oag04/oag04.pdf

 

[11] Australian Bureau of Statistics,  Census of Population and Housing 1996, 2001 and 2006, Canberra, ABS, 1991-2006.

 

[12] Australian Institute of Health and Welfare (AIHW),   Older Australia at a Glance, 4th edition, Canberra, AIHW, 2007, p. 11.  http://www.aihw.gov.au/publications/age/oag04/oag04.pdf

 

[13] Carolyn Jones, ‘Home library services in Adelaide South Australia: Practices and Needs’,  Aplis 18(4), December 2005, p 152.

 

[14] Australian Institute of Health and Welfare (AIHW),  Life Expectancy and Disability in Australia 1988 to 2003,  Disability Series, Cat. No. DIS47, Canberra, AIHW, 2006, p.3.

 

[15] Australian Institute of Health and Welfare (AIHW),  Life Expectancy and Disability in Australia 1988 to 2003,  Disability Series. Cat. No. DIS47. Canberra, AIHW, 2006, p 8.

 

[16] Australian Institute of Health and Welfare (AIHW),  Life Expectancy and Disability in Australia 1988 to 2003,  Disability Series, Cat. No. DIS47, Canberra, AIHW, 2006, p 12.

 

[17] Jayne Boardman, Strategic Plan for Older People (55 years and over) 2005-2010, [Hornsby], Hornsby Shire Council, n.d. http://www.hornsby.nsw.gov.au/ourcommunity/index.cfm?NavigationID=1866

 

[18] Hornsby Shire Council, Strategic Plan for People With a dis-Ability 2005-2010, [Hornsby], Hornsby Shire Council, n.d.  http://www.hornsby.nsw.gov.au/uploads/documents/PWD_endorsed1.pdf

 

[19] Australian Library and Information Association, Guidelines for Australian home library services, [Canberra], ALIA, 2000,  Available at http://www.alia.org.au/policies/home.library.service.html.  Accessed 30/4/07.

 

[20] Australian Library and Information Association, Guidelines for Australian home library services, [Canberra], ALIA, 2000,  Available at http://www.alia.org.au/policies/home.library.service.html.  Accessed 14/1/08.

 

[21] Australian Library and Information Association, Guidelines for Australian home library services, [Canberra], ALIA, 2000.  Available at http://www.alia.org.au/policies/home.library.service.html.  Accessed 14/1/08.

 

[22] Marion Wilson, ‘Understanding the needs of tomorrow’s library user: Rethinking library services for the new age’, Aplis 13(2), June 2000. p 3.

 

[23] Hornsby Shire Council.  Library & Information Services Group,  Service Plan 2008-2009, Unpublished internal document.